Research and consulting firm Celent analysed 46 policy administration systems for Property & Casualty insurance in EMEA. 

The Celent ABC Vendor View is a resource for identifying premium technology solutions serving the insurance and financial services industries. 

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Celent Opinion

The IDIT configuration product structure offers a great level of flexibility, which works based on a multi-product level approach that allows a product to serve as the basis for the elaboration of derived product versions, which can be very useful, for example, to adapt products while operating in multiple countries. In addition, Sapiens is currently developing a new product configuration tool, due for delivery in the first half of 2023, which will replace the existing one, offering a more dynamic and visual way to configure products.
IDIT has great API integration capabilities, and it leverages a partner network with selected suppliers adding additional services and capabilities to the solution. 

Sapiens has also built out a set of digital assets, such as a solution called Sapiens Intelligence, a component that is part of the previously mentioned Sapiens’ digital insurance platform proposition, that offers embedded AI/ML and analytics capabilities. Through its integration with IDIT, users can leverage capabilities such as buying propensity estimations; next best product suggestions; dynamic dashboards with predictive analytics capabilities; and overall analysis for risks, claims, and other business-related needs. 

Sapiens is currently developing a new standalone solution called Smart Upload App that will be licensed separately from IDIT, which allows customers to map, transform, import, and monitor bulk uploads of various elements into IDIT as well as to other systems that can be integrated with via API. Sapiens also built an API middle layer offering, providing an API-enabled environment for legacy PAS, which is a modernization alternative for insurers that are not considering a full core system replacement project. 

Sapiens IDIT continues to have a strong presence in Europe, with a growing customer base in the region, especially with larger insurers, and has also gained clients in Asia-Pacific since our last report. Celent expects to see further growth in their customer base in the coming years.

The vendor view shows the relative positions of each vendor in three categories:    

Advanced Technology 

Breadth of Functionality (for which IDITSuite was given the XCelent award)

Customer Base and Support 

The report also includes the Technical Capability Matrix, placing each solution into one of five categories based on the depth and breadth of its technology and functionality.

Sapiens IDITSuite’s leading position in two key categories means the company’s IDITSuite solution is described by Celent as “Luminary” which isthe top tier in Celent’s Technical Capabilities Matrixand was also applied to Sapiens IDITSuit in APAC .

Three clients provided feedback on Sapiens IDITSuite. The system is deployed on-premises at the vendor for two clients; for the third client it is deployed on a public cloud. One client has had the system for three to five years, and the other two clients have had the system for more than five years.
Clients rated Sapiens favourably overall.

Customer Feedback

In the same report, Celent also highlighted and praised two other Sapiens solutions. Sapiens Tia Policy Solutions was named a Functionality Standout (both in EMEA as well as the LATAM region) and Sapiens DianaSuite was named a Noteworthy Solution. 

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Celent Technical Capability Matrix 

Celent ABC Vendor View for EMEA Policy Administration Systems

Celent Technical Capability Matrix

Customer Feedback

Sapiens has a digital insurance platform proposition offering end-to-end modular insurance solutions, of which IDIT is a component. Sapiens IDIT is a multilingual, multicurrency, very functional, and highly configurable solution with a user-friendly, web-based interface.

Sapiens IDITSuite VendorMatch

The Celent
ABC Vendor View

Celent recognised Sapiens IDITSuite for Property and Casualty for Breadth of functionality, and awarded it with the 2023 XCelent Award. 

Here are the top-rated features in each of the five dimensions: 

Functionality: excess layers and reinsurance 

Technology: scalability of the solution 

Integration: The solution integrated most easily with their CRM systems. 

Implementation experience: responsiveness (handling of issue resolution) 

Ongoing system support: responsiveness (handling and speed of issue resolution)