Why you should attend
Inspirational Keynotes and Expert Insights
Our event will feature an array of inspirational keynotes and expert insights that will challenge you to think beyond the conventional and explore new possibilities. Hear from keynote speaker Seth Mattison, an internationally recognized thought leader, author, advisor, and top-rated keynote speaker on talent management, high performance cultures, leadership and the future of work. Also highlighted are leading industry analysts as well as experts from Fortune 100 and top consulting organizations.
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Register by August 29, 2025 to secure the early bird rate of $999.
After this date, the rate will go up to $1299 through the registration deadline of October, 2025.
Groups of five or more can contact
NA_Events@sapiens.com
for a group rate discount code.
Conference Fees
Copyright © 2025 Sapiens International. All Rights Reserved. | Legal Notice | Privacy Policy
Copyright © 2025 Sapiens International. All Rights Reserved. | Legal Notice | Privacy Policy
Our Summit is built to engage, educate, and entertain. It is a platform for senior leaders, operational management, business, and technology practitioners to meet face to face, network extensively with peers and gain critical insights from our rapidly evolving industry. The agenda will be packed with content-rich sessions, across all insurance lines of business, led by industry leaders and product experts, as well as lively evening entertainment.
Register today and join us in Phoenix for the Sapiens Customer Summit 2025. Together, we will explore new horizons, embrace innovation, and achieve unparalleled success.
LOGO
Cancellation Policy
Substitutions can be made at any time. All cancellation requests for Summit 2025 must be in writing to NA_Events@sapiens.com. Full refunds minus a $200 administrative fee will be granted only on written requests received on or before Friday, August 29, 2025. No refunds will be granted after that date.
Canceling your registration does not automatically cancel your lodging reservation and must be handled directly with the hotel.
In the unlikely event the meeting is cancelled, Sapiens will refund the total registration fee. However, Sapiens will not be responsible for any travel, hotel accommodations, or other costs incurred.
Sapiens Customer Summit 2025
October 27-29, 2025 l Phoenix, Arizona
Unforgettable Experiences
Experience the vibrant culture of Phoenix while attending our Summit. Enjoy evening events that will provide you with the perfect blend of entertainment and networking. From the beautiful Biltmore Hotel and Resort to immersive events in which you can take part only in the heart of Phoenix, our themed galas will offer unforgettable experiences that will leave you inspired and ready to push beyond boundaries.
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Join Us in Phoenix
Don't miss this exclusive opportunity to be part of a transformative event that will empower you to rise beyond limits. Register today and join us in Phoenix for the Sapiens North America Customer Summit 2025. Together, we will explore new horizons, embrace innovation, and achieve unparalleled success.
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Our Sponsors
Reserve your spot
DAY 1 | Monday, October 27
8:00 am - 1:00 pm
Golf
Featured Keynote: Beyond Limits: Unlocking Human Capacity in the Age of Transformation with Seth Mattison, Author and Futurist
DAY 2 | Tuesday, October 28
6:30 - 9:30 pm
Street Fair!: Evening Welcome Reception
2:00 - 6:30 pm
Registration
MORNING | GENERAL SESSIONS
Welcome and Opening Address
MORNING | TRACK SESSIONS
Product Opening Sessions
EVENING EVENT
7:00 - 10:00 pm
Mad Men Party: Come in your best 1960s attire!
Networking Breaks
AFTERNOON | TRACK SESSIONS
Product Breakout Sessions
Sponsor Sessions
Networking Session
Agenda
DAY 3 | Wednesday, October 29
MORNING | GENERAL SESSION
Welcome Back
Best Practices for Customer Success
EVENING EVENT - OFF SITE
7:00 - 10:00 pm
Corona Ranch: Set in the South Mountain foothills, get ready for a variety of Mexican traditions blended with wild west charm.
Customer Panel: Transformation: Actionable Insights and Success Strategies
MORNING | TRACK SESSIONS
Product Breakouts
AFTERNOON | TRACK SESSIONS
Lunch & Networking
Product Breakout Sessions
Networking Sessions
Awards
Closing Remarks
Partner Keynote: Next Generation Insurance in an Agentic World with Microsoft
Panel: AI Unleashed: Perspectives from the Frontlines with Deloitte
This year we, once again, have increased our roster of ecosystem partner sponsors in response to strong demand from our customers. Ecosystem partners play an essential role in extending and enhancing Sapiens’ solutions with innovative products, capabilities and services. Learn how your organization can benefit from business partner solutions by visiting our sponsor exhibit area while you’re at Summit.
Inspirational Keynote
As insurers face pressure to transform, the real opportunity isn’t just in new tech, it’s in empowering people to rise. In this energizing keynote, Seth Mattison challenges us to rethink growth, change, and leadership by expanding human capacity instead of extracting more from exhausted teams. This is the roadmap to sustainable success, one built on trust, adaptability, and the soul of your people.
Expert Insights
Our event will feature an array of inspirational keynotes and expert insights that will challenge you to think beyond the conventional and explore new possibilities. Also highlighted are leading industry analysts as well as experts from Fortune 100 and top consulting organizations.
Embrace Innovation
Our Summit is designed to inspire you to rise beyond the ordinary and embrace the extraordinary. Join us as we showcase next-generation innovations and transformative solutions that will empower you to elevate your business to new heights.
Showcasing Sapiens' Latest Innovations
Discover Sapiens' latest product developments and future roadmaps for all lines of business. Our solution experts will present cutting-edge technologies and strategies that will help you overcome challenges and seize new opportunities. Learn how Sapiens is redefining the boundaries of technology to transform the world of insurance.
Collaborative Sessions
Engage in collaborative sessions and networking opportunities that will enable you to connect with peers, industry experts, and thought leaders. Participate in fireside chats, panel discussions, and roundtable sessions that will provide you with the knowledge and tools to drive your business forward.
This year we increased our roster of ecosystem partner sponsors at this year’s Summit in response to strong demand from our customers. Ecosystem partners play an essential role in extending and enhancing Sapiens solutions with innovative products, capabilities and services. Learn how your organization can benefit from business partner solutions by visiting our Sponsor Exhibit area while you’re at Summit.
SILVER SPONSORS
Whatfix empowers software users to unlock the true potential of applications across web, desktop, and mobile interfaces
Underwriting efficiencies and greater risk insights with Commercial Insurance Insights
Streamline test data preparation for Sapiens and other core systems. K2view connects directly to Sapiens and other sources to automatically gather realistic, compliant test data, simplifying the process. K2view discovers, classifies, and masks sensitive PII (GDPR-ready) and enables compliant subsetting. Our self-service portal lets testers provision the test data they need on demand, accelerating preparation by over 50%. Improve productivity and ensure compliance. Leading financial services companies like Sun Life Financial, Charles Schwab, and R+V run their test data operations on K2view to achieve software quality excellence.
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
BRONZE SPONSORS
Swifter is a platform that serves carriers and MGAs as a robust front-end experience solution.
LA | PC
Hi Marley is the first intelligent conversational platform built for P&C insurance, powered by SMS.
WC
Infor F9 is a powerful financial reporting and analysis solution that provides a real-time view of business information with Microsoft Excel.
F&C
Hi Marley is the first intelligent conversational platform built for P&C insurance, powered by SMS
WC
Market leader in management and technology consulting services for organizations that deliver benefits to their members and customers across the U.S. and Canada. .
WC
transforming the way people work, everywhere - through process intelligence and automation.
PC | WC
Venue
The Sapiens Customer Summit 2025 will take place at the Biltmore Hotel and Resort in Phoenix. Building on the legacy of Frank Lloyd Wright’s architectural style, the Biltmore offers personalized service, world-class facilities and attention to detail for a luxury stay.
We've reserved a block of rooms for all Summit participants at a discounted rate available until September 19 or when the block is full.
Unforgettable Experiences
Experience the vibrant culture of Phoenix while attending our Summit. Enjoy evening events that will provide you with the perfect blend of entertainment and networking. From the beautiful Biltmore Hotel and Resort to immersive events in which you can take part only in the heart of Phoenix, our themed galas will offer unforgettable experiences that will leave you inspired and ready to push beyond boundaries.
We have an outstanding slate of speakers lined up for you. Each one is an industry leader, and each talk promises to be full of the latest, most critical insights for the future of insurance and technology. You don't want to miss a single one!
Speakers
As the founder of FutureSight Labs and co-founder of ImpactEleven, Seth is passionate about helping organizations prepare for a future where human creativity and AI-driven efficiency can coexist and enhance each other. His work has been featured in places like The Wall Street Journal, Forbes, and Entrepreneur, but what matters most is making a difference for the leaders he works with, helping them rethink how they approach everything from company culture to customer experience.
With roots in the Midwest and a global perspective, Seth is more than just a voice in the conversation about the future of work and aims to offer practical, actionable strategies that organizations can use right away, to not only adapt but to thrive in this rapidly changing world. He's not just predicting the future, but working alongside leaders to shape it, always with a focus on unlocking the full potential of the people who make it all possible.
Seth Mattison, Author and Futurist
General Session: Beyond Limits: Unlocking Human Capacity in the Age of Transformation
Reserve your spot
Going Above and Beyond to Help You Achieve Unparalleled Success.
Venue
The Conference will take place at the Hilton Vienna Park. We have secured a discounted rate for conference participants. The group rate is valid until 8 April 2025 or until the block is full. Please book your room by clicking the button below. The discount will be automatically applied to your room if available, you do not need a special code.
Take a Look Back at Our 2024 Customer Summit in Austin
Contact Us
If you have any questions, please don’t hesitate to contact the Sapiens event team:
Deloitte’s insurance practice can advise you on how to navigate the shifting landscape of a human-centered economy.
Platinum Sponsors
Empower your insurance business with Microsoft Azure's secure, scalable cloud platform, driving innovation and delivering exceptional customer experiences.
Providing a complete, simple, & secure electronic bill presentment and payment solution.
Gold Sponsors
The Next Generation of Bill Presentment, Payment and Money Movement.
Customer Communications Management (CCM), build once and deliver anywhere.
A global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients
One Inc offers a single platform to process digital payments for premiums and claims.
Silver Sponsors
ODG’s is the one-stop location for workers’ compensation, disability, and auto liability claim.
Engage customers proactively with communications via the channel of their choice.
Linqura is the AI-powered growth engine transforming the business insurance landscape. They are reshaping how business insurance is bought, sold, and managed with AI-driven precision.
Learn More >
Improve and automate the customer communication process.
A Message from Our Keynote Speaker: Seth Mattison
Reserve your spot
Carey Geaglone is a seasoned insurance industry executive with over three decades of transformational leadership experience across IT and business operations at large national and regional commercial P&C carriers. As Senior Vice President of Insurance Operations at FCCI Insurance Group, she was responsible for all customer service operations. Prior to joining Datos Insights, Carey was Chief Risk Officer at FCCI, where she led the Enterprise Risk Management program.
Leveraging her extensive operational background, Carey specializes in business process optimization and continuous improvement methodologies designed to leverage technology to create superior customer experiences while enhancing employee engagement and retention.
Carey earned her B.S. in Business Administration with a Finance concentration from Bryant University and holds an MBA in International Business from Central Connecticut State University. She maintains several industry designations, including Chartered Property Casualty Underwriter (CPCU), Associate in Reinsurance (ARe), Associate in Insurance Services (AIS), Associate in Insurance Technology (AIT), and Associate in Risk Management (ARM).
Carey Geaglone, Senior Principal at Datos Insights
P&C Industry Trends: An Analyst Perspective
Jackie Morales is a results-driven executive with extensive experience leading the transformation of Life and Annuity Insurance organizations. With a proven track record spanning roles at Americo Life, Lincoln Financial Group, AXA Equitable, and Legal & General America, Jackie has consistently driven operational efficiency and spearheaded innovation in traditional insurance spaces.
In recent years, Jackie has made her mark in the insurtech sector, serving as Chief Insurance Officer for high-growth startups Bestow and Modern Life. Her achievements include launching an insurance company from the ground up and architecting a cloud-native, direct-to-consumer platform and SaaS administrative system while transforming agency operations for sustainable growth.
Jackie holds a master's in finance and a bachelor's in humanities from Southern Methodist University.
Jackie Morales, Author at Datos Insights
Breaking the Boundaries: Life Industry Trends through the Analyst Lens