Unlocking the Small Business Opportunity

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Tokio Marine Highland

Key Reporting Requirements

Exceed customer expectations by balancing human touch and automation in customer experiences.

Key Takeaways

Key Takeaways

Graham Gordon
Product & Strategy Director, P&C

Graham joined Sapiens in 2021, bringing a wealth of experience in insurance technology, product strategy, and marketing leadership. In his role, he drives the strategic direction of Sapiens’ P&C solutions, collaborating closely with clients and internal teams to enhance product innovation and deliver insight-driven solutions.

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Implementation Challenges

Employ strategies to personalise at scale, using AI to tailor offerings to individual SME needs.

Technology and Processes

Learn from disruptors and succeed in a crowded market composed of banks, fintech, and insurtech startups.

Dean joined Sapiens in 2021, focusing on Property & Casualty, and is responsible for both Sapiens customers and new sales. With a strong background in sales and business development, he has been instrumental in driving growth and expanding market presence.

Dean Richardson
Sales Director, UKI & Benelux