Unlocking the Small Business Opportunity

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Tokio Marine Highland

Key Reporting Requirements

Exceed customer expectations by balancing human touch and automation in customer experiences.

Key Takeaways

Key Takeaways

As small and medium-sized enterprises (SMEs) increasingly embrace digital solutions, insurers must adapt to meet evolving needs in a landscape constantly being shaped by technology and AI.

 
Tailored specifically for senior leaders in large insurance firms, this session will explore how to deliver seamless digital experiences while ensuring technology simplifies rather than complicates the customer journey.

3rd April 2025

Graham Gordon
Product & Strategy Director, P&C

Graham joined Sapiens in 2021, bringing a wealth of experience in insurance technology, product strategy, and marketing leadership. In his role, he drives the strategic direction of Sapiens’ P&C solutions, collaborating closely with clients and internal teams to enhance product innovation and deliver insight-driven solutions.

Learn novel ways to build trust and stay competitive within the rapidly evolving SME segment.

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10:00am BST, 11:00am CEST, 11:00pm SAST, 17:00pm SGT

Meet the Experts

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Sapiens Insights Sessions

Implementation Challenges

Employ strategies to personalise at scale, using AI to tailor offerings to individual SME needs.

Technology and Processes

Learn from disruptors and succeed in a crowded market composed of banks, fintech, and insurtech startups.

Dean joined Sapiens in 2021, focusing on Property & Casualty, and is responsible for both Sapiens customers and new sales. With a strong background in sales and business development, he has been instrumental in driving growth and expanding market presence.

Dean Richardson
Sales Director, UKI & Benelux

About this Insights Session