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Speed to Market is Key

Accelerated Underwriting

Tokyo Marine Highland

Case Study

The company

Tokio Marine Highland (TMH) is a leading property and casualty underwriting agency that offers a broad suite of trusted, creative solutions for specialty lines, including private flood, construction, fine art, specialty property, real estate investment, and lender-placed insurance coverages. Founded in 1962,
TMH is a wholly owned company of Tokio Marine Kiln, one of the largest carriers in the Lloyd’s of London insurance market and a member of the Tokio Marine Group.

The Challenge

TMH needed a comprehensive solution to support its highly customized products, services, and workflows for its specialty lines of business.

Speed to market was a particular priority as TMH continuously adds and customizes product offerings based on market needs.

Implementation and Outcomes

The Construction line of business (Builder’s Risk) was the first to be brought to production. The joint implementation team is now actively working on the Private Flood and Fine Arts lines of business. Rollout is being handled in a phased approach with a strong TMH-Sapiens global joint team. The ClaimsPro roll-out was highly successful for TMH’s “Precise Adjustments” business unit and the BillingPro implementation is now underway. All three CoreSuite platforms (PolicyPro, ClaimsPro, and BillingPro) work together to deliver the highly specialized needs of TMH’s business units. CoreSuite for P&C has successfully supported the creation and deployment of specialty products and continues to offer flexibility on workflows within TMH’s diverse product line. Sapiens’ cloud hosting services consistently provide robust security and seamless upgrades in the AWS Cloud, while allowing continuous growth and deployments based on priorities set by TMH.

The Solution

TMH selected Sapiens CoreSuite for P&C to support its specialty lines of business and opted for Sapiens managed services in the AWS Cloud, with continuous application support and upgrades. TMH was particularly impressed by CoreSuite’s speed in meeting highly specialized market requirements, and its rapid processing of the policy, billing, and claims lifecycle. CoreSuite’s configurability, speed to market, ability to support TMH’s self-support option, and industry reputation were other selection factors.