Strengthen Operational Performance to Streamline Processes and Reduce Costs

TYPICAL CHALLENGES 

Workers’ compensation includes complexity that most systems can’t easily accommodate, requiring work arounds or additional steps.

Lack of single customer repository in existing systems lead to duplicates and downstream processing headaches, such as 1099 runs and vendor payments.

Decisions are often based on inaccurate information from "dirty data" that intermingle workers' compensation fields with other P&C lines.

Inconsistencies from using separate modules for distinct functions complicate processing.

Inability to implement role-based security creates communication challenges and introduces greater operational risk.

High cost of upgrades are common in most systems.

Legacy systems – or modern technology that require multiple platforms (for billing, claims and policy) or need to conform to other lines of P&C business -- often hinder workers’ compensation administration.

All these challenges make training more complex, increases the number of steps and layers of work and require additional resources to support integrations between modules.

THE SAPIENS' ADVANTAGE

Functional components share common underlying design principles, utilities, and tools for a consistent user experience.

Implementation is fast and easy, as there is no longer the need for major customizations across complex areas like benefit calculations or mass addition of fields.

A single customer repository across all functions offers a 360 view of every customer; with just one click a user can open any associated claim, case, policy, or quote.

With role-based security, external users access the core system with a portal for collaboration and over-rides at the user-level. This secured partner access to operational capabilities allows external participation directly in the claims or employer accounts lifecycle,

A flexible user interface offers one-click access to information and hyperlinks that quickly navigate users to core areas and external systems. User preferences allow individuals to customize aspects of the application using drag and drop functions.

Adaptable dashboards geared towards each type of user display actionable information to drive productivity.

Our out-of-the-box functionality and flexible configuration using data models to drive changes across the entirety of the system make implementation, upgrades, and overall customer management easy and intuitive.

BENEFITS

Minimize operational overhead,

Eliminate integrations between modules to quickly navigate between policy, billing, and claims,

Remove the risk from extracting and combining data from multiple systems.

Reduce data conversion complexity and downstream reporting and analytics with a single source of truth for all data.

Get easier, faster access to shared data,

Access comprehensive financial data in easy-to-view reports, including a snapshot view from a specified date and time. When your systems share the same database and sets of tables, it’s easier to keep track of accounts receivable and payable alongside critical tools such as workflow management, write-offs, collections, cancellations and reinstatements, number of new claims, and more.

Cut the frustration out of searching for information in multiple, unrelated systems, thereby decreasing training time, and simplifying support with a common UI and shared tools for configuration,

Eradicate the need to build out external user flows in the portal solution,

Reduce total cost of ownership with frequent and seamless functional upgrades

Achieve operational excellence to improve performance.